When a Trans States flight diverted to Raleigh, a quick-thinking flight crew ensured that a critically important shipment of transplant tissues was saved. The shipment contained corneas, which were en route to a medical center in Providence when the flight was diverted.
Fortunately, Flight Attendant Binh Kbuor noticed that the shipment had a notation asking for any delay information to be sent to a telephone number on the box. Binh showed the notation to Captain Jason Secondi, who immediately followed up with MNX Global Logistics, the company that had coordinated the shipment.
In the below note, the COO of MNX Global Logistics explains how Binh and Jason’s actions ensured that the valuable tissues were saved and could be used in a future surgery.
“We were shipping corneas for transplant, when the flight was diverted to Raleigh. The pilot, Jason Secondi, took it upon himself to call the consignee in Providence from his personal cell phone and let them know the corneas were delayed. That information was passed to us at our call center, and we were able to speak directly to Jason several times. He was extremely helpful, and although the intended surgery was missed, we were able to recover the shipment from a ground agent in Raleigh and return the corneas to the lab in Birmingham and salvage the precious tissue. Without Jason’s actions, this tissue would have been lost.
We always appreciate our partnership with American Airlines Cargo, but at times like this, we must recognize Jason’s actions, going above and beyond, to assist us with this precious shipment.
As always, we thank you and your team for all your support, and a very special thank you to Jason for going the extra mile and assuring the tissue wasn’t lost and guaranteeing the gift of sight for someone who needs it.”