State-of-the-Art Cabin Trainer Takes Trans States to the Forefront of Inflight Training

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The Inflight Management team celebrates the arrival of a new, state-of-the-art cabin trainer at our St. Louis corporate headquarters.

There’s a lot that a Trans States flight attendant has to learn before they’re released from training –  and it goes beyond providing exceptional customer service.  Flight attendants are there for our passengers’ safety, and the majority of their training centers around safety-related drills and exercises.  Our flight attendants spend weeks practicing everything from inflight medical emergencies and emergency equipment operation, to emergency evacuation procedures.

However, some of this training simply can’t be done in a classroom – it has to be done on an actual aircraft so that the practice situation will be as close as possible to what a flight attendant will face in real life.  “For example, flight attendants are responsible for evacuating passengers during an emergency situation,” explained Shonn Clark, Director of Inflight Services at Trans States.  “Before they are ever allowed to fly with passengers, our flight attendants have to demonstrate that they can execute an emergency evacuation on an actual Trans States Airlines Embraer 145 aircraft.”

Until recently, the only option our flight attendants had for getting critical hands-on training was waiting for one of our aircraft to become available at our maintenance hangar.  Since aircraft can only be used for training purposes after their scheduled flights are complete and after any scheduled maintenance has been performed, it was often the middle of the night before our flight attendants were able to start their drills. However, the recent installation of our new cabin trainer changed that.

Cabin Trainer 1

Practically and functionally, the cabin trainer looks and performs exactly like a static aircraft.  In fact, minus a few rows of seats, the interior perfectly mimics the interior of our Embraer 145 aircraft, which make it the ideal flight attendant training tool.  “The attention to detail is amazing,” Shonn remarked.  “It actually feels like you’re sitting in one of our aircraft.”

Cabin Trainer seats

The cabin trainer has the exact same emergency equipment as our actual aircraft, and has been certified by the FAA for use in medical, firefighting, and emergency evacuation drills.  It can even simulate smoke in the cabin, providing an unprecedented level of reality to training exercises.  The cabin trainer can also be used for non-emergency training, such as the practicing the beverage service and learning to use the PA system to communicate with passengers and the flight deck.

In addition to providing a top-notch training environment, the cabin trainer has also expedited the training process.  “Our overall training footprint has actually decreased, as the trainer is always at our disposal,” explained Shonn.  “In the past, there would be times when we were ready to start our drills, but had to wait for an aircraft to come available at the hangar.”

As one of just a few regional airlines with an on-site cabin trainer, Trans States is now at the forefront of inflight training.  “My team was excited when they first heard that we’d be getting a cabin trainer,” concludes Shonn, “and now that we have it, they couldn’t be happier.”

If you’d like to join our team of flight attendants, click here to learn more.

Glowing Compliments for Trans States Airlines Flight Attendant Sheryl Smith

We often receive compliments from passengers regarding our professional and courteous crews. Lately, one flight attendant in particular has been impressing passengers left and right.  Here are two recent notes we’ve received from passengers regarding flight attendant Sheryl Smith’s stellar service.

Superstar Trans States/United Flight Attendant Sheryl D. Smith.
Sheryl Smith, Superstar Flight Attendant 

This past week, my husband and I traveled to Hawaii.  Today, on the final leg from Chicago to Cedar Rapids, we met Sheryl. What a bright light she is! Sheryl welcomed us on board with the friendliest attitude. She appeared to enjoy interacting with the passengers, and she even addressed us by name! I am taking time to write this because this lady and her representation of your company stood out like a beacon to us. If only her genuine enthusiasm could be bottled and shared!

Sheryl is clearly making a positive impact on the people that she serves.  Here’s what another passenger had to say:

Sheryl D. Smith was a great hostess! She was friendly, outgoing, and took great care of us. Thanks for the great experience, Sheryl!

At Trans States, we pledge to give our passengers the best possible experience on each and every flight.  Sheryl is just one of the hundreds of Trans States employees who go the extra mile every day to provide safe and professional service to the people we serve.