Sometimes it’s the smallest things that have the biggest impact. A simple gesture of kindness from a stranger can make a huge impression. We received the below note from a passenger, who was blown away by the thoughtful actions of Trans States flight attendant Dwyght Lewis on a recent flight.
Dwyght Lewis, the flight attendant on our trip, gave me a HUGE smile when I entered the plane. He immediately took my bag out of my hand and said that as soon as everyone sat down, he would bring the bag over and put it up for me, which he did. Before taking off, he then came by and told me that there were two open seats next to each other in the back of the plane, and that it might make my trip more comfortable to switch. I took his kind offer and thankfully, we were very comfortable. My son fell fast asleep as soon as we sat down.
Throughout the flight, despite having his regular duties, Dwyght came and checked in on me countless times to see if I was okay, comfortable and if I needed anything. There was even a very rough patch of turbulence and he came by to check on us as soon as it stopped. He reassure me that the flight was almost over and all was okay. Prior to the flight ending, he told me that when we landed, to wait for everyone to get off, and he would come to the back and help me retrieve my bag and bring it to the front of the plane. Not only did he keep his word, but he took my bag, waited for my stroller and suitcase to come up from under the plane, and literally took it up for me. He opened the stroller for me and told me that if I needed help even further, he’d be glad to help. I told him I’d try to manage and thanked him. My son was still asleep, and I was carefully trying to put him in the stroller, so it took a bit longer.
I then had to navigate down the terminal to catch an Uber. Right as I started walking away, he came up behind me and said, “I have a son and I know how hard it is, let me help you.” He proceeded to take my suitcase and bag along with his and brought me literally all the way outside to the curb where my Uber was waiting. He then asked if I needed any other assistance. Although he was heading out the same direction, he did not have to go out of his way to lend a hand. He went above and beyond in my opinion. He was friendly, courteous, thoughtful, and really phenomenal.
We agree – Dwyght most certainly went above and beyond! He’s been entered in our Above & Beyond contest, a quarterly contest that recognizes exemplary employees who go beyond the call of duty. Thanks, Dwyght, for reminding us that it’s the little things that matter the most.