Flight Crew’s Actions Will “Give the Gift of Sight to Someone who Needs it”

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When a Trans States flight diverted to Raleigh, a quick-thinking flight crew ensured that a critically important shipment of transplant tissues was saved.  The shipment contained corneas, which were en route to a medical center in Providence when the flight was diverted.

Fortunately, Flight Attendant Binh Kbuor noticed that the shipment had a notation asking for any delay information to be sent to a telephone number on the box.  Binh showed the notation to Captain Jason Secondi, who immediately followed up with MNX Global Logistics, the company that had coordinated the shipment.

In the below note, the COO of MNX Global Logistics explains how Binh and Jason’s actions ensured that the valuable tissues were saved and could be used in a future surgery.

“We were shipping corneas for transplant, when the flight was diverted to Raleigh. The pilot, Jason Secondi, took it upon himself to call the consignee in Providence from his personal cell phone and let them know the corneas were delayed. That information was passed to us at our call center, and we were able to speak directly to Jason several times.  He was extremely helpful, and although the intended surgery was missed, we were able to recover the shipment from a ground agent in Raleigh and return the corneas to the lab in Birmingham and salvage the precious tissue. Without Jason’s actions, this tissue would have been lost.

We always appreciate our partnership with American Airlines Cargo, but at times like this, we must recognize Jason’s actions, going above and beyond, to assist us with this precious shipment.

As always, we thank you and your team for all your support, and a very special thank you to Jason for going the extra mile and assuring the tissue wasn’t lost and guaranteeing the gift of sight for someone who needs it.”

Mechanic Chris Gage Goes Above and Beyond to Reunite Lost Wallet with its Owner

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When maintenance found a wallet on one of our aircraft without any contact details for the owner, Trans States mechanic Chris Gage went above and beyond to track down the owner.

As the former CEO of Baxter International, and now a professor at Northwestern University’s Kellogg school of Management, I was truly surprised about something that recently happened to me.  I was on a United flight in one of your planes from Chicago to Charlotte, and when I arrived at my hotel, I discovered I had lost my wallet for the first time in 50 years. 

I called United, they searched the plane and found nothing.  I was going to cancel all of my credit cards and stop payment on the several checks in my wallet, but I was running to give a speech and didn’t have time. Since my phone number was not in my wallet, I gave up hope. To my complete surprise, the next day I received a call from Chris Gage.

He told me that one of his colleagues had found the wallet, and he wanted to send it to me ASAP.  When I asked how he located me, he stated that he had tried a number of ways to track me down, and when he found an AAA card in the wallet, he called them and was able to obtain my mobile number. 

I have never met Chris Gage, but he struck me as a true values-based person, someone the world clearly needs more of. 

When I thanked him, he told me he was just doing his job and didn’t need to be thanked.

Chris represents the values that drive us as a company – integrity, honesty, and perseverance.  Chris is just one of hundreds of Trans States employees around the country going above and beyond for our passengers each and every day.

Year in Review – Our Favorite Posts from 2016

We had a busy 2016!  We introduced you to some one-of-a-kind people and highlighted some extraordinary happenings within our company.  Let’s take a look back to some of our favorite posts from TRANSmissions this past year.

Preparing for Your First Part 121 Ground School – An Instructor’s Perspective

In what was far and away our most read and shared blog entry of the year, Trans States Airlines Flight Instruction Manager Paul Epperson shares his tips and advice for what to expect and how to prepare for the adjustment into 121 ground school.

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Trans States Provides Simulated Flight Experience for Children with Autism

Some of our Raleigh-based crew members had the opportunity to be a part of a very special event co-sponsored by American Airlines and the Autism Society of North Carolina.  The event simulated the airport experience for children with autism so that they would know what to expect the first time they boarded a commercial flight.  The children also had the opportunity to board a Trans States Embraer 145, and were shown exactly what would happen during the first 20 minutes of a real flight.

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Shriners Debut Aviation-Themed Parade Float, With Help of Trans States Employee

Trans States’ Sam Curless helped the St. Louis Shriners Air Patrol when they were in dire need of a new parade float. Through his connections, Sam was able to help organize a build of a new float, made out of an Embraer 145 fuselage. The float made its debut at the St. Louis Thanksgiving Day Parade to an excited crowd, and a group of Shriners kids who got to ride it for the first time!

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Trans States VP of Safety Marks 70th Birthday by Flying 70th Aircraft Type

Trans States Airlines Vice President of Safety Craig Tompkins recently accomplished a pretty lofty goal that he’d set for himself in 2014 – to fly 70 different aircraft before his 70th birthday.  Craig reached his milestone right on time, flying aircraft type #70, a Cessna 170 on floats, just before his 70th birthday in October.

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Former Marine Turned Aircraft Mechanic and College Student: Meet Brandi Rector

Before becoming a aircraft mechanic for Trans States Airlines, Brandi Rector spent six years in the United States Marine Corps as a helicopter aerial gunner and mechanic.  Now she dedicates her time to ensuring that our aircraft operate safely and efficiently, all while attending full-time classes at Saint Louis University.

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We’ll be back in 2017 with more posts dedicated to the extraordinary individuals who call Trans States home.  Happy New Year!

 

Crew Provides Five Star Service During Delay

When a flight is delayed, two things are key – communicating with your passengers, and keep them comfortable.  During a recent delay, Captain Jason Newell, First Officer Cecilia Ernst and Flight Attendant Ayana Spann did just that, providing constant updates from the cockpit and textbook-perfect service in the cabin.  Here’s what one of our passengers had to say about her experience:

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Five-star Fight Attendant Ayana Spann, showing off her joy-spreading smile!

I just wanted to give a shout out to Trans States Airlines Flight Attendant Ayana Spann. Captain Jason Newell and First Officer Cecilia Ernst.  They were amazing!   

When we got on the plane, Captain Newell announced that we were going to be delayed due to a paperwork issue, but both he and First Officer Cecilia Ernst  did a wonderful job keeping everyone updated.  Ayana had the biggest smile, a very positive attitude, and did whatever she needed to do to keep the passengers happy. 

When Captain Newell came back over the PA, he announced that the pilots had received the paperwork, but we were 1,200 lbs over in fuel and that flight would be further delayed while the issue was resolved. Right away, here comes Ayana with water service and a smile, making sure that everyone was comfortable throughout the delay.  She was a rock star!  Ayana did a wonderful job and is truly an asset to Trans States Airlines.  The pilots also deserve kudos for their part in keeping everyone updated, staying positive, keeping us safe, and getting us home. 

The crew was excellent, and they all represented the airline in a very professional manner.  Keep up the good work!

Sincerely,

Jessica H.

Our crews are true professionals who are committed to providing outstanding customer service – even when things aren’t going as smoothly as we would like!

 

 

Unique Internship Provides Direct Path to Trans States Flight Deck

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If you’re an aspiring commercial pilot looking for a high-quality internship that will give you a jump start on your career, look no further than the Trans States Airlines Aviators program.  This program identifies promising pilots still in the early stages of flight training, and mentors them through the process of becoming a Trans States pilot.

Program participants are paired with a current Trans States Airlines line pilot, who provides professional guidance and advice to their mentees not only while they’re in flight training, but up until the point that they become Trans States Airlines First Officers.

“It’s so important for young pilots who want to fly commercially to have mentors who are commercial pilots,” said Keith Stamper, Director of Flight Operations.  “Our pilots have been in these students’ shoes before, and they know what it takes to make the jump from being a student pilot to being a commercial airline pilot.”

During their internship, students will also have a chance to visit corporate headquarters in St. Louis, where they will meet the Flight Ops management team, sit in on systems training classes, and get behind-the-scenes tours of Systems Operations Control and our Maintenance Hangar. Program participants also have the opportunity to participate in the Trans States Airlines Command Leadership course, which is typically only offered to Trans States Airlines Command Pilots.

Additional benefits of the Aviators program include $10,000 in tuition reimbursement, as well as limited pass travel  on United Airlines and American Airlines.  Aviators also act as field recruiters and can earn  $1,500 for each pilot that they refer to Trans States who is hired and completes training (funds are banked until a student becomes a Trans States Airlines employee).

Once students earn the requisite hours and officially become Trans States Airlines First Officers, they’ll receive their tuition reimbursement payment, in addition to any  referral bonuses banked during their time as an aviator.

“We’re excited to be able to provide such a dynamic, hands-on training program for future pilots,”said Trans States Airlines Chief Operating Officer, Fred Oxley.  “This program provides immersive,real-world experience that will provide value to students while in school and when they become line pilots.”
Fall enrollment for the 2016 Aviators Program is taking place now!  Click here to learn more and apply online.