When a flight is delayed, two things are key – communicating with your passengers, and keep them comfortable. During a recent delay, Captain Jason Newell, First Officer Cecilia Ernst and Flight Attendant Ayana Spann did just that, providing constant updates from the cockpit and textbook-perfect service in the cabin. Here’s what one of our passengers had to say about her experience:
I just wanted to give a shout out to Trans States Airlines Flight Attendant Ayana Spann. Captain Jason Newell and First Officer Cecilia Ernst. They were amazing!
When we got on the plane, Captain Newell announced that we were going to be delayed due to a paperwork issue, but both he and First Officer Cecilia Ernst did a wonderful job keeping everyone updated. Ayana had the biggest smile, a very positive attitude, and did whatever she needed to do to keep the passengers happy.
When Captain Newell came back over the PA, he announced that the pilots had received the paperwork, but we were 1,200 lbs over in fuel and that flight would be further delayed while the issue was resolved. Right away, here comes Ayana with water service and a smile, making sure that everyone was comfortable throughout the delay. She was a rock star! Ayana did a wonderful job and is truly an asset to Trans States Airlines. The pilots also deserve kudos for their part in keeping everyone updated, staying positive, keeping us safe, and getting us home.
The crew was excellent, and they all represented the airline in a very professional manner. Keep up the good work!
Our crews are true professionals who are committed to providing outstanding customer service – even when things aren’t going as smoothly as we would like!
Sometimes it’s the smallest things that have the biggest impact. A simple gesture of kindness from a stranger can make a huge impression. We received the below note from a passenger, who was blown away by the thoughtful actions of Trans States flight attendant Dwyght Lewis on a recent flight.
Dwyght Lewis, the flight attendant on our trip, gave me a HUGE smile when I entered the plane. He immediately took my bag out of my hand and said that as soon as everyone sat down, he would bring the bag over and put it up for me, which he did. Before taking off, he then came by and told me that there were two open seats next to each other in the back of the plane, and that it might make my trip more comfortable to switch. I took his kind offer and thankfully, we were very comfortable. My son fell fast asleep as soon as we sat down.
Throughout the flight, despite having his regular duties, Dwyght came and checked in on me countless times to see if I was okay, comfortable and if I needed anything. There was even a very rough patch of turbulence and he came by to check on us as soon as it stopped. He reassure me that the flight was almost over and all was okay. Prior to the flight ending, he told me that when we landed, to wait for everyone to get off, and he would come to the back and help me retrieve my bag and bring it to the front of the plane. Not only did he keep his word, but he took my bag, waited for my stroller and suitcase to come up from under the plane, and literally took it up for me. He opened the stroller for me and told me that if I needed help even further, he’d be glad to help. I told him I’d try to manage and thanked him. My son was still asleep, and I was carefully trying to put him in the stroller, so it took a bit longer.
I then had to navigate down the terminal to catch an Uber. Right as I started walking away, he came up behind me and said, “I have a son and I know how hard it is, let me help you.” He proceeded to take my suitcase and bag along with his and brought me literally all the way outside to the curb where my Uber was waiting. He then asked if I needed any other assistance. Although he was heading out the same direction, he did not have to go out of his way to lend a hand. He went above and beyond in my opinion. He was friendly, courteous, thoughtful, and really phenomenal.
We agree – Dwyght most certainly went above and beyond! He’s been entered in our Above & Beyond contest, a quarterly contest that recognizes exemplary employees who go beyond the call of duty. Thanks, Dwyght, for reminding us that it’s the little things that matter the most.
Trying to decide which airline you want to work for? One of the most important factors to consider is crew base location. The location of your crew base can drastically affect your quality of life, so you want to be sure that you have affordable options. Cost of living is a key factor to consider, as is the availability of good public transportation and budget-friendly entertainment.
Luckily, with bases in Denver, Raleigh-Durham, Washington D.C., St. Louis, and Chicago, our employees have some great options. In fact, all five of our crew bases were recently included in the 2016 US News and World Report “Best 100 Places to Live” rankings, with three of them making it to the top 10. Here are a few of our favorite things about each of our domiciles:
Claiming the coveted top spot on the US News list is Denver, Colorado. The Mile High City is perfect for any outdoorsy-type, but offers something for everyone. Fitness and nature enthusiasts are within an hour of skiing and snowboarding in the Rocky Mountains, and for more relaxed outings, Denver boasts over 5,000 acres of parks, trails, golf courses, and playgrounds. The city is also home to a flourishing arts scene and boasts approximately 100 breweries.
One of the best ways to explore Denver is by bike. The bike-sharing company, B-Cycle, provides 700 bikes for the city’s more than 85 miles of paved pathways. The above-ground tramway, RTD light rail, is also a convenient and economical way to get around.
Raleigh-Durham, North Carolina also ranks high on the US News list, coming in at number four. Raleigh’s diverse population enjoys mild average seasonal temperatures, low property taxes, and a cost-of-living slightly lower than the national average.
North Carolina is paradise for sports fans, with professional football, basketball, and hockey teams, as well as a huge NASCAR presence. Additionally, North Carolina is home to the famed Duke Blue Devils and North Carolina Tar Heels collegiate programs.
With over two hundred parks, a children’s museum, and over one hundred and fifty miles of greenway, Raleigh provides plenty to do outside. And getting around is a breeze, especially in the downtown area, where most people prefer to walk. There are plenty of commuter options however, including the R-Line bus system and an expanding system of both commuter rail and bike-friendly infrastructure.
Making it to the number eight spot on the US News list is our nation’s capital, Washington D.C. Young, fun and vibrant are just a few of the words used to describe this historically and politically significant city. From a plethora of cultural attractions to a vibrant nightlife, D.C. has it all.
Museums and theaters abound, and the city is home of a seeming endless number of restaurants, nightclubs and concert venues. Sports fans will feel right at home in D.C., as the region is home to professional football, basketball, baseball and hockey teams.
D.C. traffic is notorious, but public transportation is available for those who prefer not to drive, thanks to trains and buses provided by the Washington Metropolitan Area Transit Authority. For those who want to combine exercise and sightseeing, the best way to see the city is by bike. Be sure to check out Capital Bike Share, which rents out bikes in the metro area for periods ranging from a day to a year.
Affordable entertainment options combined with a cost of living that’s well below the national average, make St. Louis a fun and economical domicile.
St. Louis is a sports town, and the region’s 2.8 million residents are rabid supporters of the city’s two professional sports teams, the St. Louis Cardinals and the St. Louis Blues. St. Louis offers plenty to keep live music and theater fans busy, including the renowned Fox Theatre and Peabody Opera House. Plus, the city’s world-class zoo, science center and art museum all offer free admission.
Although St. Louis is primarily a driving town, there are other affordable commuter options, including bus and light rail systems offered by Metro Transit, as well as increasing options for bicyclists.
Chicago is home to an abundance of well-known attractions and events. Fans of sports and music will find plenty to do, especially during the warmer months. Aviation enthusiasts won’t want to miss the annual Air and Water Show held on the shores of Lake Michigan.
Chicago also offers a smorgasbord of restaurants and food options, including not to be missed Chicago-style pizza. Getting around is a breeze in Chicago, thanks to a multitude of public transportation options. The Chicago Transit Authority’s “L” trains and buses, the Metra rail system, taxis, Uber, and even bicycle rental company Divvy make sure that commuters don’t have to walk or sit in traffic if they don’t want to.
Did we neglect to include one of your favorite attractions? Let us know in the comments!
It’s official! Yesterday COO Fred Oxley and the International Brotherhood of Teamsters signed off on a new contract for our flight attendants. The new contract, which was ratified in April by 69% of voting flight attendants, provides a number of enhancements, including improvements to pay and sick leave. This contract also begins a commuter policy, which makes it easier for flight attendants who live outside of their domicile to commute to work.
An additional improvement gives flight attendants the ability to pick up extra hours at any of our crew bases. Until now, when flight attendants wanted to pick up extra flying, they were limited to trips based out of their domicile. However, now a St. Louis-based flight attendant can now pick up trip out of Denver or any of our other crew bases. “The ability to pick up open time at any domicile was a big request from our flight attendants during the contract negotiation process,” said Shonn Clark, Director of Inflight at Trans States. “There were a lot of happy flight attendants when the new policy was announced.”
COO Fred Oxley says that the new contract is representative of the company’s deep-rooted commitment to employee satisfaction, remarking, “We work hard to make Trans States the kind of place where people want to build long-term careers. It’s our hope that this contract will encourage our flight attendants to do just that.”
If you’ve ever thought about becoming a flight attendant, now is a great time to join our company. We are currently hiring for open positions in St. Louis, Chicago, Washington D.C., Denver and Raleigh-Durham. To learn more the benefits of becoming a Trans States flight attendants, or to apply online, please click here.
We know that we have the best crews in the business, and we love to hear our passengers sing their praises. We received the below note from a passenger who told us how impressed she was by the service that Flight Attendant Yewande Martins provided on a recent flight.
“I am sure you get a million emails a day, but this is one you should read! I travel quite frequently, and I recently had one of the best inflight experiences ever. My flight from Houston to Jacksonville could not have been better, and that was 100% due to Yewande Martins.
Between comforting the never-flown-before passengers (seated adjacent to me), helping children with unexpected needs, or assisting frequent flyers (like me), she was amazing.
I know you can’t clone her, but if you could, I’m certain that I, and everyone else, would fly you. It is people like Yewande that make you and United Airlines successful. Please ensure she receives all the proper attention and accolades from what she promises me was “just doing her job.” I hope I had the honor and privilege of flying with her again.”