State-of-the-Art Cabin Trainer Takes Trans States to the Forefront of Inflight Training

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The Inflight Management team celebrates the arrival of a new, state-of-the-art cabin trainer at our St. Louis corporate headquarters.

There’s a lot that a Trans States flight attendant has to learn before they’re released from training –  and it goes beyond providing exceptional customer service.  Flight attendants are there for our passengers’ safety, and the majority of their training centers around safety-related drills and exercises.  Our flight attendants spend weeks practicing everything from inflight medical emergencies and emergency equipment operation, to emergency evacuation procedures.

However, some of this training simply can’t be done in a classroom – it has to be done on an actual aircraft so that the practice situation will be as close as possible to what a flight attendant will face in real life.  “For example, flight attendants are responsible for evacuating passengers during an emergency situation,” explained Shonn Clark, Director of Inflight Services at Trans States.  “Before they are ever allowed to fly with passengers, our flight attendants have to demonstrate that they can execute an emergency evacuation on an actual Trans States Airlines Embraer 145 aircraft.”

Until recently, the only option our flight attendants had for getting critical hands-on training was waiting for one of our aircraft to become available at our maintenance hangar.  Since aircraft can only be used for training purposes after their scheduled flights are complete and after any scheduled maintenance has been performed, it was often the middle of the night before our flight attendants were able to start their drills. However, the recent installation of our new cabin trainer changed that.

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Practically and functionally, the cabin trainer looks and performs exactly like a static aircraft.  In fact, minus a few rows of seats, the interior perfectly mimics the interior of our Embraer 145 aircraft, which make it the ideal flight attendant training tool.  “The attention to detail is amazing,” Shonn remarked.  “It actually feels like you’re sitting in one of our aircraft.”

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The cabin trainer has the exact same emergency equipment as our actual aircraft, and has been certified by the FAA for use in medical, firefighting, and emergency evacuation drills.  It can even simulate smoke in the cabin, providing an unprecedented level of reality to training exercises.  The cabin trainer can also be used for non-emergency training, such as the practicing the beverage service and learning to use the PA system to communicate with passengers and the flight deck.

In addition to providing a top-notch training environment, the cabin trainer has also expedited the training process.  “Our overall training footprint has actually decreased, as the trainer is always at our disposal,” explained Shonn.  “In the past, there would be times when we were ready to start our drills, but had to wait for an aircraft to come available at the hangar.”

As one of just a few regional airlines with an on-site cabin trainer, Trans States is now at the forefront of inflight training.  “My team was excited when they first heard that we’d be getting a cabin trainer,” concludes Shonn, “and now that we have it, they couldn’t be happier.”

If you’d like to join our team of flight attendants, click here to learn more.

Trans States Inspires High School Students to Become the Next Generation of Aviators

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Students from McClure High School in St. Louis get a behind-the-scenes look at the work that goes on in our maintenance hangar.

This spring, Trans States had the opportunity to welcome math students from McCluer High School in St. Louis to our corporate offices and hangar facility for the third year in a row.  Their instructor, Jenna Henderson, is a lifelong aviation enthusiast, who started organizing annual field trips to Trans States after learning about aviation career opportunities from her neighbor, Jan McCall.

Jan, a former Trans States pilot turned Aviation Studies professor, suggested that Jenna encourage her students to consider aviation as a career path.  The industry is facing a severe shortage of qualified personnel, and a recent study by Boeing projects extraordinary demand for pilots, mechanics and flight attendants over the next 20 years.  Jan proposed a field trip to Trans States’ St. Louis headquarters so that Jenna’s students could see first hand all of the different aviation career opportunities that they could pursue right in their hometown.

Even though many of Jenna’s students had never even flown before, let alone considered aviation as a career, she jumped at chance to visit Trans States with her students.  “Trans States is in my students’ backyard, and it offers many career paths that they may not even know about,” she explained.  An annual tradition was born.

This year’s tour included a tour of the cabin trainer that our flight attendants use to practice everything from the beverage service to emergency evacuation drills, as well as a demonstration of the Graphical Flight Simulators that our pilots use during training.

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Students also toured Systems Operations Control (SOC), where they learned about career opportunities in Dispatch, Crew Scheduling and Maintenance Control.  During the SOC tour, the students spoke with McCluer alum and Maintenance Controller Bryan Cross, who told the students about his career and the steps that he took to get where he is today.

The highlight of the trip is always the visit to the Trans States hangar facility, where students have the opportunity to get hands on with our Embraer 145 aircraft and watch our mechanics in action.  For many of the students, it’s the first time that they’ve ever been near an airplane.  “I’ve never been around this type of environment before,” student Carlando Dickens remarked.  “It’s different and interesting.”

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The trip is also a great opportunity for Jenna to show her students how the math skills they are learning in class will be important later in life.  This resonated with student Megan Robinson, who remarked, “It’s really interesting to see how the mechanics basically have to take the entire plane apart, and then put it back together.  With all of the measurements that they have to do, it makes sense that they would have to understand mathematical problem solving.”

Her classmate, Hailey Drake, agreed.  “I’m glad to see that what we learn in school becomes important later on in life,” she added. “Being able to use math calculations can help you do what you want to do for a living, just like the mechanics I’m meeting today.”

Assisting with the field trip was future Trans States pilot Adam Lange.  Adam, who is part of Trans States’ Aviators program for aspiring collegiate pilots, enjoyed the chance to teach people about the airline industry.  “I don’t remember ever having an opportunity like this when I was in school,” he admits. “It’s important that kids know about the options that exist in their own hometown.”

Trans States Chief Operating Officer Fred Oxley couldn’t be happier about the annual visit from the McCluer students.  “As an industry, it is our duty to inspire the next generation of aviators,”  he said.  “In the coming years, I hope to encounter these students flying our planes, fixing our planes, and serving our passengers.”

To learn more about career opportunities at Trans States, please click here.

Flight Crew’s Actions Will “Give the Gift of Sight to Someone who Needs it”

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When a Trans States flight diverted to Raleigh, a quick-thinking flight crew ensured that a critically important shipment of transplant tissues was saved.  The shipment contained corneas, which were en route to a medical center in Providence when the flight was diverted.

Fortunately, Flight Attendant Binh Kbuor noticed that the shipment had a notation asking for any delay information to be sent to a telephone number on the box.  Binh showed the notation to Captain Jason Secondi, who immediately followed up with MNX Global Logistics, the company that had coordinated the shipment.

In the below note, the COO of MNX Global Logistics explains how Binh and Jason’s actions ensured that the valuable tissues were saved and could be used in a future surgery.

“We were shipping corneas for transplant, when the flight was diverted to Raleigh. The pilot, Jason Secondi, took it upon himself to call the consignee in Providence from his personal cell phone and let them know the corneas were delayed. That information was passed to us at our call center, and we were able to speak directly to Jason several times.  He was extremely helpful, and although the intended surgery was missed, we were able to recover the shipment from a ground agent in Raleigh and return the corneas to the lab in Birmingham and salvage the precious tissue. Without Jason’s actions, this tissue would have been lost.

We always appreciate our partnership with American Airlines Cargo, but at times like this, we must recognize Jason’s actions, going above and beyond, to assist us with this precious shipment.

As always, we thank you and your team for all your support, and a very special thank you to Jason for going the extra mile and assuring the tissue wasn’t lost and guaranteeing the gift of sight for someone who needs it.”

Crew Provides Five Star Service During Delay

When a flight is delayed, two things are key – communicating with your passengers, and keep them comfortable.  During a recent delay, Captain Jason Newell, First Officer Cecilia Ernst and Flight Attendant Ayana Spann did just that, providing constant updates from the cockpit and textbook-perfect service in the cabin.  Here’s what one of our passengers had to say about her experience:

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Five-star Fight Attendant Ayana Spann, showing off her joy-spreading smile!

I just wanted to give a shout out to Trans States Airlines Flight Attendant Ayana Spann. Captain Jason Newell and First Officer Cecilia Ernst.  They were amazing!   

When we got on the plane, Captain Newell announced that we were going to be delayed due to a paperwork issue, but both he and First Officer Cecilia Ernst  did a wonderful job keeping everyone updated.  Ayana had the biggest smile, a very positive attitude, and did whatever she needed to do to keep the passengers happy. 

When Captain Newell came back over the PA, he announced that the pilots had received the paperwork, but we were 1,200 lbs over in fuel and that flight would be further delayed while the issue was resolved. Right away, here comes Ayana with water service and a smile, making sure that everyone was comfortable throughout the delay.  She was a rock star!  Ayana did a wonderful job and is truly an asset to Trans States Airlines.  The pilots also deserve kudos for their part in keeping everyone updated, staying positive, keeping us safe, and getting us home. 

The crew was excellent, and they all represented the airline in a very professional manner.  Keep up the good work!

Sincerely,

Jessica H.

Our crews are true professionals who are committed to providing outstanding customer service – even when things aren’t going as smoothly as we would like!

 

 

Flight Attendant Shows that a Little Bit of Kindness Goes a Long Way

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Sometimes it’s the smallest things that have the biggest impact.  A simple gesture of kindness from a stranger can make a huge impression.  We received the below note from a passenger, who was blown away by the thoughtful actions of Trans States flight attendant Dwyght Lewis on a recent flight.

Dwyght Lewis, the flight attendant on our trip, gave me a HUGE smile when I entered the plane.  He immediately took my bag out of my hand and said that as soon as everyone sat down, he would bring the bag over and put it up for me, which he did. Before taking off, he then came by and told me that there were two open seats next to each other in the back of the plane, and that it might make my trip more comfortable to switch.  I took his kind offer and thankfully, we were very comfortable.  My son fell fast asleep as soon as we sat down.

Throughout the flight, despite having his regular duties, Dwyght came and checked in on me countless times to see if I was okay, comfortable and if I needed anything.  There was even a very rough patch of turbulence and he came by to check on us as soon as it stopped.  He reassure me that the flight was almost over and all was okay.  Prior to the flight ending, he told me that when we landed, to wait for everyone to get off, and he would come to the back and help me retrieve my bag and bring it to the front of the plane. Not only did he keep his word, but he took my bag, waited for my stroller and suitcase to come up from under the plane, and literally took it up for me.  He opened the stroller for me and told me that if I needed help even further, he’d be glad to help.  I told him I’d try to manage and thanked him.  My son was still asleep, and I was carefully trying to put him in the stroller, so it took a bit longer.

I then had to navigate down the terminal to catch an Uber. Right as I started walking away, he came up behind me and said,  “I have a son and I know how hard it is, let me help you.”  He proceeded to take my suitcase and bag along with his and brought me literally all the way outside to the curb where my Uber was waiting.  He then asked if I needed any other assistance.  Although he was heading out the same direction, he did not have to go out of his way to lend a hand.  He went above and beyond  in my opinion. He was friendly, courteous, thoughtful, and really phenomenal.

Tali V. 

We agree – Dwyght most certainly went above and beyond!  He’s been entered in our Above & Beyond contest, a quarterly contest that recognizes exemplary employees who go beyond the call of duty.  Thanks, Dwyght, for reminding us that it’s the little things that matter the most.