One of the top priorities for our flight attendants is making sure our passengers know that we value their business. One of the ways that they do this is by personally recognizing frequent flyers and their mileage status. It’s just a small gesture, but it goes a lot way toward making our passengers feel appreciated. We received the below note from a passenger who was impressed when flight attendant Gina Kabat recognized his United 1K status.
I just got home from a very busy travel schedule in August and found some time to send you an message about one of your outstanding employees. Gina Kobat was sure to recognize my 1K status with United. That acknowledgment, while small, went a long way with me. She provided first rate service and made sure that even the smallest requests were taken care of. If only all airlines had people like Gina working for them. She is an outstanding representative of your airline, and my only wish to you as that she is recognized for her hard work and her warm personality that make the life of a frequent traveler more enjoyable.
Our flight attendants are true professionals, and their commitment to the passenger experience is second to none. Gina and the entire Trans States flight attendant team work hard to give our passengers a memorable experience on each and every flight.
When a flight is delayed, two things are key – communicating with your passengers, and keep them comfortable. During a recent delay, Captain Jason Newell, First Officer Cecilia Ernst and Flight Attendant Ayana Spann did just that, providing constant updates from the cockpit and textbook-perfect service in the cabin. Here’s what one of our passengers had to say about her experience:
I just wanted to give a shout out to Trans States Airlines Flight Attendant Ayana Spann. Captain Jason Newell and First Officer Cecilia Ernst. They were amazing!
When we got on the plane, Captain Newell announced that we were going to be delayed due to a paperwork issue, but both he and First Officer Cecilia Ernst did a wonderful job keeping everyone updated. Ayana had the biggest smile, a very positive attitude, and did whatever she needed to do to keep the passengers happy.
When Captain Newell came back over the PA, he announced that the pilots had received the paperwork, but we were 1,200 lbs over in fuel and that flight would be further delayed while the issue was resolved. Right away, here comes Ayana with water service and a smile, making sure that everyone was comfortable throughout the delay. She was a rock star! Ayana did a wonderful job and is truly an asset to Trans States Airlines. The pilots also deserve kudos for their part in keeping everyone updated, staying positive, keeping us safe, and getting us home.
The crew was excellent, and they all represented the airline in a very professional manner. Keep up the good work!
Our crews are true professionals who are committed to providing outstanding customer service – even when things aren’t going as smoothly as we would like!
We often receive compliments from passengers regarding our professional and courteous crews. Lately, one flight attendant in particular has been impressing passengers left and right. Here are two recent notes we’ve received from passengers regarding flight attendant Sheryl Smith’s stellar service.
This past week, my husband and I traveled to Hawaii. Today, on the final leg from Chicago to Cedar Rapids, we met Sheryl. What a bright light she is! Sheryl welcomed us on board with the friendliest attitude. She appeared to enjoy interacting with the passengers, and she even addressed us by name! I am taking time to write this because this lady and her representation of your company stood out like a beacon to us. If only her genuine enthusiasm could be bottled and shared!
Sheryl is clearly making a positive impact on the people that she serves. Here’s what another passenger had to say:
Sheryl D. Smith was a great hostess! She was friendly, outgoing, and took great care of us. Thanks for the great experience, Sheryl!
At Trans States, we pledge to give our passengers the best possible experience on each and every flight. Sheryl is just one of the hundreds of Trans States employees who go the extra mile every day to provide safe and professional service to the people we serve.
A big shout out to Captain Scott McAleer, First Officer Stephen Schneider and Flight Attendant Justin James for giving one of our smallest passengers a great first flight! Elle’s mom took the time to send us this note:
I was writing this email to tell about the AWESOME flight myself and my family had on our flight from St. Louis to Cleveland on 9/12/14. The flight was the first time we were flying with my 13 month old daughter and it was a late evening business flight that was over booked. When we boarded the plane I was greeted by JJ, whom made me laugh right away by asking me where the baby was. I was confused for a moment as my husband had the baby and was not yet in view and I didn’t have any of the noticeable “baby” items on me at that time. I then realized that JJ was paying attention to people boarding the flight from the moment they were visible on the Jet way. As we were seated JJ was very attentive to our needs. He was able to make our flight home one of the BEST flights I have ever taken.
In addition to the service we and all of the other passengers received during the flight JJ and pilots took some time after the flight for some photos. Attached is a photo of JJ and my daughter Elle, I have also attached a photo of Elle in the pilot’s cap as they both came out to speak with us after the flight and pose for photos. This was service that you do not experience on flights any longer. I will make sure I fly with your airlines every chance I can just for the hopes to have JJ and the flight crew again.
Thank you for wonderful experience, great photos and memories!