One of the top priorities for our flight attendants is making sure our passengers know that we value their business. One of the ways that they do this is by personally recognizing frequent flyers and their mileage status. It’s just a small gesture, but it goes a lot way toward making our passengers feel appreciated. We received the below note from a passenger who was impressed when flight attendant Gina Kabat recognized his United 1K status.
I just got home from a very busy travel schedule in August and found some time to send you an message about one of your outstanding employees. Gina Kobat was sure to recognize my 1K status with United. That acknowledgment, while small, went a long way with me. She provided first rate service and made sure that even the smallest requests were taken care of. If only all airlines had people like Gina working for them. She is an outstanding representative of your airline, and my only wish to you as that she is recognized for her hard work and her warm personality that make the life of a frequent traveler more enjoyable.
Our flight attendants are true professionals, and their commitment to the passenger experience is second to none. Gina and the entire Trans States flight attendant team work hard to give our passengers a memorable experience on each and every flight.
When a flight is delayed, two things are key – communicating with your passengers, and keep them comfortable. During a recent delay, Captain Jason Newell, First Officer Cecilia Ernst and Flight Attendant Ayana Spann did just that, providing constant updates from the cockpit and textbook-perfect service in the cabin. Here’s what one of our passengers had to say about her experience:
I just wanted to give a shout out to Trans States Airlines Flight Attendant Ayana Spann. Captain Jason Newell and First Officer Cecilia Ernst. They were amazing!
When we got on the plane, Captain Newell announced that we were going to be delayed due to a paperwork issue, but both he and First Officer Cecilia Ernst did a wonderful job keeping everyone updated. Ayana had the biggest smile, a very positive attitude, and did whatever she needed to do to keep the passengers happy.
When Captain Newell came back over the PA, he announced that the pilots had received the paperwork, but we were 1,200 lbs over in fuel and that flight would be further delayed while the issue was resolved. Right away, here comes Ayana with water service and a smile, making sure that everyone was comfortable throughout the delay. She was a rock star! Ayana did a wonderful job and is truly an asset to Trans States Airlines. The pilots also deserve kudos for their part in keeping everyone updated, staying positive, keeping us safe, and getting us home.
The crew was excellent, and they all represented the airline in a very professional manner. Keep up the good work!
Our crews are true professionals who are committed to providing outstanding customer service – even when things aren’t going as smoothly as we would like!
We often receive compliments from passengers regarding our professional and courteous crews. Lately, one flight attendant in particular has been impressing passengers left and right. Here are two recent notes we’ve received from passengers regarding flight attendant Sheryl Smith’s stellar service.
This past week, my husband and I traveled to Hawaii. Today, on the final leg from Chicago to Cedar Rapids, we met Sheryl. What a bright light she is! Sheryl welcomed us on board with the friendliest attitude. She appeared to enjoy interacting with the passengers, and she even addressed us by name! I am taking time to write this because this lady and her representation of your company stood out like a beacon to us. If only her genuine enthusiasm could be bottled and shared!
Sheryl is clearly making a positive impact on the people that she serves. Here’s what another passenger had to say:
Sheryl D. Smith was a great hostess! She was friendly, outgoing, and took great care of us. Thanks for the great experience, Sheryl!
At Trans States, we pledge to give our passengers the best possible experience on each and every flight. Sheryl is just one of the hundreds of Trans States employees who go the extra mile every day to provide safe and professional service to the people we serve.
We know that we have the best crews in the business, and we love to hear our passengers sing their praises. We received the below note from a passenger who told us how impressed she was by the service that Flight Attendant Yewande Martins provided on a recent flight.
“I am sure you get a million emails a day, but this is one you should read! I travel quite frequently, and I recently had one of the best inflight experiences ever. My flight from Houston to Jacksonville could not have been better, and that was 100% due to Yewande Martins.
Between comforting the never-flown-before passengers (seated adjacent to me), helping children with unexpected needs, or assisting frequent flyers (like me), she was amazing.
I know you can’t clone her, but if you could, I’m certain that I, and everyone else, would fly you. It is people like Yewande that make you and United Airlines successful. Please ensure she receives all the proper attention and accolades from what she promises me was “just doing her job.” I hope I had the honor and privilege of flying with her again.”
Kudos to Charter crew Captain Tim Reed, First Officer James Hodel, Flight Attendant Jen Waltman and GSC/Mechanic Pat Wade! They recently transported the University of Virginia men’s baseball team from Charlottesville, VA to South Bend, IN for a game against Notre Dame. UVA baseball commented to Charter Search on what a great flight crew they had, which made a smooth trip even better. Nice job!