One of the top priorities for our flight attendants is making sure our passengers know that we value their business. One of the ways that they do this is by personally recognizing frequent flyers and their mileage status. It’s just a small gesture, but it goes a lot way toward making our passengers feel appreciated. We received the below note from a passenger who was impressed when flight attendant Gina Kabat recognized his United 1K status.
I just got home from a very busy travel schedule in August and found some time to send you an message about one of your outstanding employees. Gina Kobat was sure to recognize my 1K status with United. That acknowledgment, while small, went a long way with me. She provided first rate service and made sure that even the smallest requests were taken care of. If only all airlines had people like Gina working for them. She is an outstanding representative of your airline, and my only wish to you as that she is recognized for her hard work and her warm personality that make the life of a frequent traveler more enjoyable.
Our flight attendants are true professionals, and their commitment to the passenger experience is second to none. Gina and the entire Trans States flight attendant team work hard to give our passengers a memorable experience on each and every flight.
When a flight is delayed, two things are key – communicating with your passengers, and keep them comfortable. During a recent delay, Captain Jason Newell, First Officer Cecilia Ernst and Flight Attendant Ayana Spann did just that, providing constant updates from the cockpit and textbook-perfect service in the cabin. Here’s what one of our passengers had to say about her experience:
I just wanted to give a shout out to Trans States Airlines Flight Attendant Ayana Spann. Captain Jason Newell and First Officer Cecilia Ernst. They were amazing!
When we got on the plane, Captain Newell announced that we were going to be delayed due to a paperwork issue, but both he and First Officer Cecilia Ernst did a wonderful job keeping everyone updated. Ayana had the biggest smile, a very positive attitude, and did whatever she needed to do to keep the passengers happy.
When Captain Newell came back over the PA, he announced that the pilots had received the paperwork, but we were 1,200 lbs over in fuel and that flight would be further delayed while the issue was resolved. Right away, here comes Ayana with water service and a smile, making sure that everyone was comfortable throughout the delay. She was a rock star! Ayana did a wonderful job and is truly an asset to Trans States Airlines. The pilots also deserve kudos for their part in keeping everyone updated, staying positive, keeping us safe, and getting us home.
The crew was excellent, and they all represented the airline in a very professional manner. Keep up the good work!
Our crews are true professionals who are committed to providing outstanding customer service – even when things aren’t going as smoothly as we would like!
Trans States Airlines has a long and storied history, all thanks to our great family of airline professionals. Captain Tim Gerrels recently completed his final flight before reaching his retirement, after flying with Trans States for over three decades! During that time, Captain Gerrels has racked up quite a few flight hours, along with impressive knowledge. In fact, Tim was the #1 pilot on the seniority list at Trans States Airlines for seventeen years.
According to Tim, he didn’t originally consider flying as a career. Tim received a degree in forestry from the University of Minnesota, through their Agricultural Aviation program. “There weren’t really any jobs available right after I got out of school,” he explains, “But, after I finished school, I continued flying.”
After completing school, Tim began flying in Greely, CO and then Tulsa, OK, then became an instructor in Minnesota. Afterwards, Tim became a Fixed Based Operator in Vernal, UT, where he did charter work with oil companies and the Bureau of Land Management. Later on, he taught at Saint Louis University’s Parks College, before eventually landing a job flying Cessna 402 aircraft out of Jefferson City, MO for a company called TRANS-MO Airlines.
In March of 1984, Tim was offered a position flying for Trans States Airlines, where he spent more than three decades. “I originally intended to stay only three to five years,” Tim elaborates, “but I was having too much fun flying to leave.” Tim began flying ATR aircraft in 1990, and the Embraer 145 in 2000. His favorite plane to fly was the Metroliner.
Tim’s favorite part of his job has always been flying into small towns, “I was never a big city boy. I don’t like flying into big cities. When I first started flying with Trans States, St. Louis was the biggest town that we would fly into, and that was just fine by me.” Tim has also seen a change in his St. Louis domicile, “St. Louis used to be a lot busier, and that’s no longer the case. We don’t have those two to three-hour delays that we used to have when Lambert Airport was a hub for Trans World Airlines.”
With experience comes wisdom, and Tim has some advice for the next generation of pilots. Tim emphasized the importance of a pilot doing his or her research before they go on their first check ride. “Always make sure that you do everything that you have to do, and get that down early. This way, you can make sure that you avoid any problems in the future.”
Tim says that landing his final flight with Trans States Airlines on June 10, 2016 was the best day of his life. “I don’t consider my best moments to be ‘proud’ moments,” Tim admits, “because I’m just not that kind of a guy. But I felt so appreciated when I came into the terminal, and there were people waiting to thank and congratulate me. I felt that I always got along with management, because it was always important to me to simply do my job, and make sure that it got done right. So, it was great to see that that made an impact.”
Tim plans on spending his retirement continuing to work on his farm, and spending time with his family. He will also be doing some traveling, as well. “We’ll be going to Hawaii next February,” he added, “and, we will renting a guide service to do some lake trout fishing in Lake Superior.” Tim revealed that he’s looking forward to this fishing trip again, after enjoying it the first time.
But if you think that Tim will no longer be flying during his retirement, think again. Tim also said that he will continue flying in a small airplane, in order to help his friends monitor their crops. “Now, he best part is,” Tim continued, “I only have to fly on my terms. Which means, only when the weather is nice.” Tim admits that it has already been an adjustment not having to check the weather when he wakes up every morning. “Sometimes I catch myself doing it, but then I remember that if I don’t like the forecast, then I don’t have to fly.”
Trans States Airlines is so honored and thankful to have had Captain Tim Gerrels fly for us for the past thirty plus years! Thank you so much for all you’ve done, Captain Gerrels! Enjoy your retirement!
We often receive compliments from passengers regarding our professional and courteous crews. Lately, one flight attendant in particular has been impressing passengers left and right. Here are two recent notes we’ve received from passengers regarding flight attendant Sheryl Smith’s stellar service.
This past week, my husband and I traveled to Hawaii. Today, on the final leg from Chicago to Cedar Rapids, we met Sheryl. What a bright light she is! Sheryl welcomed us on board with the friendliest attitude. She appeared to enjoy interacting with the passengers, and she even addressed us by name! I am taking time to write this because this lady and her representation of your company stood out like a beacon to us. If only her genuine enthusiasm could be bottled and shared!
Sheryl is clearly making a positive impact on the people that she serves. Here’s what another passenger had to say:
Sheryl D. Smith was a great hostess! She was friendly, outgoing, and took great care of us. Thanks for the great experience, Sheryl!
At Trans States, we pledge to give our passengers the best possible experience on each and every flight. Sheryl is just one of the hundreds of Trans States employees who go the extra mile every day to provide safe and professional service to the people we serve.
We know that we have the best crews in the business, and we love to hear our passengers sing their praises. We received the below note from a passenger who told us how impressed she was by the service that Flight Attendant Yewande Martins provided on a recent flight.
“I am sure you get a million emails a day, but this is one you should read! I travel quite frequently, and I recently had one of the best inflight experiences ever. My flight from Houston to Jacksonville could not have been better, and that was 100% due to Yewande Martins.
Between comforting the never-flown-before passengers (seated adjacent to me), helping children with unexpected needs, or assisting frequent flyers (like me), she was amazing.
I know you can’t clone her, but if you could, I’m certain that I, and everyone else, would fly you. It is people like Yewande that make you and United Airlines successful. Please ensure she receives all the proper attention and accolades from what she promises me was “just doing her job.” I hope I had the honor and privilege of flying with her again.”
Kudos to Charter crew Captain Tim Reed, First Officer James Hodel, Flight Attendant Jen Waltman and GSC/Mechanic Pat Wade! They recently transported the University of Virginia men’s baseball team from Charlottesville, VA to South Bend, IN for a game against Notre Dame. UVA baseball commented to Charter Search on what a great flight crew they had, which made a smooth trip even better. Nice job!