Second Quarter Winners Announced

above & beyond

Congratulations to the second quarter winners of the Above & Beyond contest!  Each winner will receive a $50 Visa gift card, and each person who submitted a winning nomination will receive a $25 Visa gift card.  The company will give away $525.00 in gift cards this quarter!

Inflight Winner:  Yewande Martins
Nominated by:  Debbie Fowler, Trans States Maintenance department

Recently, I went on a trip to Dulles, Chicago, and LaGuardia to check on the outstation manuals, and had the pleasure of having a very pleasant flight attendant. In watching her, you could tell that she enjoyed her job. Our flight had been delayed from STL-IAD several times, and she made everyone forget about the delays as she made everyone feel great as they boarded. As she gave her safety briefing, she was very thorough, but had fun with the customers. An overhead panel needed fixed, so while the mechanic was working she started singing and asked several passengers to sing with her, and some did. It was a great distraction from the delay. She needs a giant pat on the back for a job well done!

Yewande also received this customer compliment this quarter:

I was pleasantly surprised to see an outstanding dedicated flight attendant. She was fun, entertaining, professional, and really made an impact on my day. She was on her fourth leg of the day and remained committed to her job and passengers. She is an outstanding employee who is definitely an asset to your company.

Flight Ops winner: John Price
Nominated by: Nadine Buell, Inflight

Recently, there was a lady on one of my trips who was traveling alone with an infant. We chatted during the flight, and I learned that they baby’s blanket was crocheted by her great-grandmother and had been passed down. The baby ended up fussing the whole flight, which left the mother flustered and upset. When it was time to deplane, I helped her as much as I could, wished her luck, and sent her on her way. While John and I were crossing seatbelts, he noticed the baby blanket had been left behind. I quickly gave him a description of the passenger, and John ran off the plane and ran halfway down the terminal before catching up with the woman and returning the blanket to her. John came back a sweaty mess, but smiling! Bravo John! I truly enjoy flying with you!

Team/Flight Crew: Captain Derick Nicholas and First Officer Rodrigo Anzola
Nominated by: Yewande Martins, Inflight

On May 27, my crew and I arrived at SGF at 4:15 a.m. for our 5:15 a.m. departure to ORD.  Due to a technical issue, we were unable to board and take off for five hours. Captain Nicholas and First Officer Anzola behaved like no team of pilots I have ever flown with. Captain Nicholas made various announcements directly to the passengers in the gate area, an action that calmed down a group of anxious passengers. About three hours into the flight delay, the crew began a conversation with the passengers letting them know that we were sympathetic to their concerns. The pilots even helped me serve beverages and cookies to the passengers in the gate area. This made the passengers smile and express some positivity. Never have I worked with pilots who worked so diligently to go above and beyond for passengers. Not only did that service set high expectations for the surrounding airlines, but it showed that as a crew we are a team. Kudos to you both!

SOC: Emma Harrison
Nominated by: Sherri Snelling

Emma is consistently going above and beyond in the crew scheduling department. I have received multiple complements on her helpfulness and excellent customer service skills in dealing with crew members and vendors. She has stepped up numerous times in the coming in early and staying late to cover operational challenges and covering open shifts. Most recently, she stayed for over 15 hours due to a supervisor calling in sick and she did not want to leave the new schedulers by themselves. Her commitment to the scheduling department and to the airline makes her an exceptional employee and well deserving of this award.

Maintenance: Thomas Kell
Nominated by: Chris Gage

While Tom was working his regularly scheduled shift, which began on Saturday at 8: 30 p.m., he was faced with an aircraft that has maintenance issues. With the end of his shift quickly approaching at 8:30 a.m., Tom didn’t blink an eye at staying until the job was finished, without even being asked. He did this because he knows that at the moment there are no avionics techs available on Sundays and the aircraft would be down all day. Little did he know that the job would keep him until 4:30 p.m. Then, on top of that, he returned four hours later for his normal shift. Many people would have left when their shift ended, or called in sick the following day, but that’s not Tom.

Corporate/Station Employee: Katie Nagle
Nominated by: Tonya Spicuzza & Kendel Meek

Tonya Spicuzza nomination:

I recently attended recurrent and with all the rain I left my umbrella in the restroom. I mentioned it to Ms. Katie and she sent out an e-mail. To my surprise she called me within a few days telling me she found my umbrella and would hold onto it until I was able to retrieve it. It was the smallest of things to lose, but what a great pleasure to have it back. Katie is a real pleasure to know and work with. Thank you Katie!

Kendel Meek nomination:

Over the last few weeks Katie has truly gone above and beyond in helping to get the new aircraft conformity checks done with the FAA. Katie has been doing this in between teaching recurrent flight attendant classes. She has come in early mornings, late evenings, and on the weekends.

This quarter we’re also doing something a little different.  When the leadership team was reviewing the nominations for this quarter, they decided that there were so many people doing extraordinary things that they all deserved to be recognized, even if they didn’t win.  Please check email or Comply to read the first edition of the Above & Beyond quarterly newsletter, which highlights everyone who was nominated, not just the winners.  We hope you enjoy it!

Pilot John Price Goes Above & Beyond

great job thought bubbleThanks to pilot John Price for going above and beyond to return a special item to a passenger!  We received the below note from Trans States Flight Attendant Nadine Buell, who observed the following on a recent flight:

Recently, there was a lady on one of my trips who was travelling alone with an infant.  We chatted during the flight, and I learned that the baby’s blanket was crocheted by her great-grandmother and had been passed down. The baby ended up fussing the whole flight, which left the mother flustered and upset.

When it was time to deplane, I helped her as much as I could, wished her luck, and sent her on her way. While John and I were crossing seatbelts, he noticed the baby blanket had been left behind.  I quickly gave him a description of the passenger, and John ran off the plane and ran halfway down the terminal before catching up with the woman and returning the blanket to her.  John came back to the plane a sweaty mess, but smiling!

We love it when employees take the time to recognize each other for a job well done!  John was entered in the second quarter Above & Beyond contest and is in the running to win a $50 Visa gift card.  If John wins, Nadine will win a $25 Visa gift card for nominating him!

Second quarter Above & Beyond winners will be announced in the coming weeks!

Superstar flight attendant featured in another company’s employee newsletter

Super star flight attendant Aryen Barr, shown here on his one year anniversary with Trans States!
Superstar flight attendant Aryen Barr, shown here on his one year anniversary with Trans States.

You know you’ve made an impression when you’re featured in another company’s employee newsletter. That’s exactly what happened to Trans States flight attendant Aryen Barr.  The editor of Phelebotomy Today flew with us recently and wrote about Aryen in a company newsletter article highlighting some of his best and worst customer service experiences. After telling readers about a bad experience he’d had with a contractor, the editor then had this to say about Aryen:

Contrast that with the world-class customer service I just received on my return trip from Montreal.  All passengers had boarded United flight 3345 from Washington Dulles to Louisville, Kentucky, myself included. I occupied seat 3A, which qualified as both a window and an aisle seat at the same time in the small, coach-only aircraft with no more than 20 other passengers.

After everyone had found his/her seat, the pilot announced that our departure would be delayed by about 15 minutes.  Moments after the announcement he began distributing cups of water to all the passengers. Personally, I was parched, and really appreciated the effort.  On his way back toward the front he saw my empty glass and offered a refill instead of simply collecting my empty cup.

Once airborne for the quick 1-hour flight, he began the scheduled beverage service. “Water, no ice,” I said. He continued down the cabin recording the other orders. Moments later, he’s distributing the orders. When he sets the paper napkin down on my tray table I noticed the following hand-written scrawled on it:  “Thank you for flying with us, Mr. Ernst. We hope to see you again, your business is greatly appreciated!”

I was shocked. Instead of staring mindlessly at the bulkhead as we taxied down the runway and climbed to our cruising altitude, this young man was personalizing napkins for all his passengers. Unbelievable.  He’s the kind of employee you build a company around. It’s people like this that tip the scales. If United staffed every flight with this caliber of customer service mastery, I’d fly no other.

The Inflight team’s efforts to provide Flyer Friendly service to every passenger on every flight are clearly paying off, and our passengers are noticing.  Way to go, Aryen!

Flight Attendant Yewande Martins Goes Above & Beyond

thank you_blue circle
Thanks to IAD Flight Attendant Yewande Martin for going above and beyond to give our passengers the best possible Inflight service!  We received the below note from Debbie Fowler, Technical Publications Manager at the hangar, regarding a recent experience she had with Yewande on a delayed flight.   

Recently I went on a trip to Dulles, Chicago and LaGuardia to check on the out-station manuals.  I had the pleasure of having a very pleasant flight attendant with the name of Yewande.  In watching her, you could tell she enjoyed her job and she knew it very well. Our flight had been delayed from STL-IAD several times, and she made everyone forget about that as she made each and every person feel great as they boarded.  As she gave the emergency instructions, she was very thorough, but had fun with the customers.  Then an overhead panel needed fixed so while the mechanic was working, she started singing and asked several passengers to sing with her, which some of them actually did.  It was a great distraction from a delay.  Yewande needs a giant pat on the back for a job well done.

Thanks for the training you are doing, as this young lady certainly is a great example of a great Trans States Airlines employee.

We love it when employees take the time to recognize each other for a job well done!  Yewande will be entered in the 2nd Quarter Above & Beyond contest and is in the running to win a $50 Visa gift card.  If Yewande wins, Debbie will win a $25 Visa gift card for nominating her!

There’s only one more week to submit your nominations for the second quarter Above & Beyond contest!  Nominations may be submitted via the link on the employee website or the link here on the blog.  Thanks to those of you who have already taken the time to tell us about the extraordinary things your co-workers do each and every day!

Flight Attendant Patty Roth Goes Above & Beyond

greatjob2Kudos to  Flight Attendant Patty Roth who really went above and beyond when she mailed back a school library book that she found in a seat back pocket. We received nice thank you notes from both the child’s mother and the school librarian!

STL FA Patty Roth

Patty will be entered in the second quarter Above & Beyond contest and is in the running to win a $50 Visa gift card! Way to go, Patty!