Trans States Mechanic Helps Save a Life in Midair

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STL hangar mechanic Mike Russell

Prior to his career as a Trans States A & P mechanic, Mike Russell was an Emergency Medical Technician (EMT) in New York City for over two decades.  Mike’s job at Trans States comes with American Airlines travel benefits, which he recently used to fly to Kingston, Jamaica to visit family.  Little did he know that during the trip, he would need to put his EMT training to work to help save a life in midair.

During the first leg of his trip, a flight from St. Louis to Miami, a passenger began experiencing shortness of breath, as well as other symptoms of a potentially serious medical condition.  When a flight attendant asked if any of the passengers had medical training, Mike and a doctor on board jumped into action.  Mike assisted the doctor in caring for the passenger until the flight could divert to Atlanta and the passenger could receive medical attention on the ground.

American Airlines was very impressed with Mike’s selfless actions, and sent him the below note of appreciation, as well as a voucher for future travel.

Dear Mr. Russell:

Please accept our company’s formal “Thank You” for the assistance you provided aboard your recent flight. We are all grateful that you were on board and freely offered your medical expertise when it was needed most. Without a doubt, you greatly improved a difficult situation.

As an expression of our appreciation for volunteering your time and experience, we’ve made arrangements for an eVoucher for you to use toward the purchase of a ticket to travel with us. I realize your offer of assistance was not motivated by any potential reward. Nevertheless, we wanted you to know how much your efforts were appreciated.

Whether it’s in our hangar or in the air, Mike can always be counted on to put others first.  We’re proud that he’s part of our team.

Flight Crew’s Actions Will “Give the Gift of Sight to Someone who Needs it”

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When a Trans States flight diverted to Raleigh, a quick-thinking flight crew ensured that a critically important shipment of transplant tissues was saved.  The shipment contained corneas, which were en route to a medical center in Providence when the flight was diverted.

Fortunately, Flight Attendant Binh Kbuor noticed that the shipment had a notation asking for any delay information to be sent to a telephone number on the box.  Binh showed the notation to Captain Jason Secondi, who immediately followed up with MNX Global Logistics, the company that had coordinated the shipment.

In the below note, the COO of MNX Global Logistics explains how Binh and Jason’s actions ensured that the valuable tissues were saved and could be used in a future surgery.

“We were shipping corneas for transplant, when the flight was diverted to Raleigh. The pilot, Jason Secondi, took it upon himself to call the consignee in Providence from his personal cell phone and let them know the corneas were delayed. That information was passed to us at our call center, and we were able to speak directly to Jason several times.  He was extremely helpful, and although the intended surgery was missed, we were able to recover the shipment from a ground agent in Raleigh and return the corneas to the lab in Birmingham and salvage the precious tissue. Without Jason’s actions, this tissue would have been lost.

We always appreciate our partnership with American Airlines Cargo, but at times like this, we must recognize Jason’s actions, going above and beyond, to assist us with this precious shipment.

As always, we thank you and your team for all your support, and a very special thank you to Jason for going the extra mile and assuring the tissue wasn’t lost and guaranteeing the gift of sight for someone who needs it.”

Mechanic Chris Gage Goes Above and Beyond to Reunite Lost Wallet with its Owner

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When maintenance found a wallet on one of our aircraft without any contact details for the owner, Trans States mechanic Chris Gage went above and beyond to track down the owner.

As the former CEO of Baxter International, and now a professor at Northwestern University’s Kellogg school of Management, I was truly surprised about something that recently happened to me.  I was on a United flight in one of your planes from Chicago to Charlotte, and when I arrived at my hotel, I discovered I had lost my wallet for the first time in 50 years. 

I called United, they searched the plane and found nothing.  I was going to cancel all of my credit cards and stop payment on the several checks in my wallet, but I was running to give a speech and didn’t have time. Since my phone number was not in my wallet, I gave up hope. To my complete surprise, the next day I received a call from Chris Gage.

He told me that one of his colleagues had found the wallet, and he wanted to send it to me ASAP.  When I asked how he located me, he stated that he had tried a number of ways to track me down, and when he found an AAA card in the wallet, he called them and was able to obtain my mobile number. 

I have never met Chris Gage, but he struck me as a true values-based person, someone the world clearly needs more of. 

When I thanked him, he told me he was just doing his job and didn’t need to be thanked.

Chris represents the values that drive us as a company – integrity, honesty, and perseverance.  Chris is just one of hundreds of Trans States employees around the country going above and beyond for our passengers each and every day.

Crew Provides Five Star Service During Delay

When a flight is delayed, two things are key – communicating with your passengers, and keep them comfortable.  During a recent delay, Captain Jason Newell, First Officer Cecilia Ernst and Flight Attendant Ayana Spann did just that, providing constant updates from the cockpit and textbook-perfect service in the cabin.  Here’s what one of our passengers had to say about her experience:

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Five-star Fight Attendant Ayana Spann, showing off her joy-spreading smile!

I just wanted to give a shout out to Trans States Airlines Flight Attendant Ayana Spann. Captain Jason Newell and First Officer Cecilia Ernst.  They were amazing!   

When we got on the plane, Captain Newell announced that we were going to be delayed due to a paperwork issue, but both he and First Officer Cecilia Ernst  did a wonderful job keeping everyone updated.  Ayana had the biggest smile, a very positive attitude, and did whatever she needed to do to keep the passengers happy. 

When Captain Newell came back over the PA, he announced that the pilots had received the paperwork, but we were 1,200 lbs over in fuel and that flight would be further delayed while the issue was resolved. Right away, here comes Ayana with water service and a smile, making sure that everyone was comfortable throughout the delay.  She was a rock star!  Ayana did a wonderful job and is truly an asset to Trans States Airlines.  The pilots also deserve kudos for their part in keeping everyone updated, staying positive, keeping us safe, and getting us home. 

The crew was excellent, and they all represented the airline in a very professional manner.  Keep up the good work!

Sincerely,

Jessica H.

Our crews are true professionals who are committed to providing outstanding customer service – even when things aren’t going as smoothly as we would like!

 

 

Flight Attendant Shows that a Little Bit of Kindness Goes a Long Way

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Sometimes it’s the smallest things that have the biggest impact.  A simple gesture of kindness from a stranger can make a huge impression.  We received the below note from a passenger, who was blown away by the thoughtful actions of Trans States flight attendant Dwyght Lewis on a recent flight.

Dwyght Lewis, the flight attendant on our trip, gave me a HUGE smile when I entered the plane.  He immediately took my bag out of my hand and said that as soon as everyone sat down, he would bring the bag over and put it up for me, which he did. Before taking off, he then came by and told me that there were two open seats next to each other in the back of the plane, and that it might make my trip more comfortable to switch.  I took his kind offer and thankfully, we were very comfortable.  My son fell fast asleep as soon as we sat down.

Throughout the flight, despite having his regular duties, Dwyght came and checked in on me countless times to see if I was okay, comfortable and if I needed anything.  There was even a very rough patch of turbulence and he came by to check on us as soon as it stopped.  He reassure me that the flight was almost over and all was okay.  Prior to the flight ending, he told me that when we landed, to wait for everyone to get off, and he would come to the back and help me retrieve my bag and bring it to the front of the plane. Not only did he keep his word, but he took my bag, waited for my stroller and suitcase to come up from under the plane, and literally took it up for me.  He opened the stroller for me and told me that if I needed help even further, he’d be glad to help.  I told him I’d try to manage and thanked him.  My son was still asleep, and I was carefully trying to put him in the stroller, so it took a bit longer.

I then had to navigate down the terminal to catch an Uber. Right as I started walking away, he came up behind me and said,  “I have a son and I know how hard it is, let me help you.”  He proceeded to take my suitcase and bag along with his and brought me literally all the way outside to the curb where my Uber was waiting.  He then asked if I needed any other assistance.  Although he was heading out the same direction, he did not have to go out of his way to lend a hand.  He went above and beyond  in my opinion. He was friendly, courteous, thoughtful, and really phenomenal.

Tali V. 

We agree – Dwyght most certainly went above and beyond!  He’s been entered in our Above & Beyond contest, a quarterly contest that recognizes exemplary employees who go beyond the call of duty.  Thanks, Dwyght, for reminding us that it’s the little things that matter the most.