This quarter our codeshare, United Airlines, had 65 nominations for the UAXcellence recognition program. Out of a total of 18 award-winners, Trans States had six flight attendants win the prestigious award! Please join us in congratulating Rebecca Reid, Alisha Nieshe, Sheryl Smith, Opal Gunn, Aryen Barr, and Michelle Scarfino, on a job well done. United considers awardees to be high-performers who regularly go above and beyond their duties with superior quality and results. Read some of their stories below:
My grandparents raised me, so I grew up around airplanes as my grandpa was in the Air Force/Air National Guard. He was stationed in STL at Lambert and I would go to work with him when I was little and get to play on the airplanes and hangout at his office. I loved every minute of it!
I started flying when I was 19 years old at Trans States Airlines. I came across the interview by mistake as I thought I was going to interview for an Airport Customer Service Runner. Well, after the interview to be a flight attendant I was hooked. I was at TSA for about a year and then I went to TWA. TWA was a STL staple, so I was only overjoyed that I got to work at such an iconic airline. After 9/11 I was furloughed from TWA and returned to TSA. I was happy to return to my “family” and to be able to keep flying. I was at TSA another 2 years and then I took a departure from flying to attend school. From the moment I left I missed it. Once flying is in your soul you can’t let it go. Life went on and about 10 years had passed, and I came to realize that you only get one life. You might as well spend it doing what you love. I was very grateful to be able to return TSA and this time not only to some of the same wonderful people I had worked with before but with a new-found respect and gratitude that I was going to be able to do what I loved to do for a living again.
I have now been here for four years this coming September and I am grateful and honored every day. I am now a check airman and help in the inflight department with flow of flight. I love being a check airman as I get to meet the new trainees and see them apply all of their new-found knowledge.
SHERYL D. SMITH
I’ve had the pleasure of working for Trans States for three years and 10 months. I love setting and maintaining the mood of gladness on each flight! I never know what someone’s day held for them prior to them approaching the main cabin door. Therefore, I discard anything non-positive, because those valuable customers who crossed my threshold, have usually never met me. Whatever may have them not feeling their happiest, initiated before we saw one another, and I never internalize that energy. Those who’ve been on one of my flights gladly say, “It’s good to see you again!”
It gives me great pleasure knowing each passenger exits the same main cabin door with thankfulness for my service, appreciation of my smile throughout my announcements on the flight, joy from my personalization using names with each passenger and appreciation of my professionalism! Those emotions are frequently accompanied with a pat on the shoulder, handshake, a fist bump, even a hug or occasional request to be photographed together!
I take none of it lightly! From 50 passengers plus a Jumpseater and lap children, to 1 passenger on his “personal jet,” every flight gets the very best I have to offer.
ARYEN J. BARR
Most people know me as AJ and I’m ORD based flight attendant. I have been with Trans States for four years and have had the time of my life! What I love most about being a flight attendant is getting to opportunity to meet various people from around the world with unique experiences. Learning about these people has helped me become a better person. Whether it’s a beautiful travel day and we’re 45 minutes early or we’re behind schedule, getting to know the people I encounter and trying to make their lives better brings me joy.
I’ve worked at Trans States airlines since 2014. What I love about flying is serving customers and having the opportunity to interact with them. I try to call every passenger by name, which they love, and treat them like they are a guest in my home. No matter what they may have experienced prior to walking through that main cabin door, I try to create a positive and pleasant experience for them while on board. My goal is always to treat everyone the way I would like to be treated.
To learn more about becoming a Trans States flight attendant, click here: https://bit.ly/2Gh8xaS. To nominate a current employee for Trans States’ Above and Beyond program, click here: https://bit.ly/2rHSLR5.