The holidays may be over, but we couldn’t resist sharing this passenger’s story of how the kindness of one of our flight crews turned a stressful situation into a flight that she and her family would never forget.
I wanted to tell you about a Christmas miracle that three of your crew members helped bring about. Captain Richard Gittings, First Officer Jason Lawrence, and the amazing Flight Attendant Dana George were Santa’s elves and angels for our family on the evening of December 24 on a flight from Denver to Dickinson, North Dakota.
In order to understand how much their kindness and generosity meant to us, I would like to give you a little background. My husband is a chemical engineer and works away from home half the year. For the last two years, we have missed every holiday together. It has been very hard for my three children, my husband, and I. After a lot of thought, we decided to splurge on plane tickets. This would mean we could be together for Christmas, even though it was in a work location. There was no tree or presents, but what really mattered was that we would be together. We don’t fly much or have the opportunity to go on vacation—this was a big deal!
Our flight out of Casper, Wyoming was delayed by over an hour and a half, and we had anticipated a two-hour layover in Denver. I prayed that we would have 30 minutes to get to our gate. Many of the passengers expressed that they would have to get a flight out on Christmas Day because they had already missed their connection. I was very anxious.
When we exited the plane onto the tarmac in Denver, it appeared I had 10 minutes to get my children and myself to the next gate. I didn’t know how far it was, and I was panicked. When we entered the building, I was crying. All I could think was that after two years of no holidays, missed birthdays, and missed events, we were going to spend Christmas at the airport!
As I entered the airport I gave my boarding passes to the first person who appeared to work for the airport and asked where our gate was and if they could help me. Your crew was there! All three of them said, “You are here! You can board the plane with us!”
The Captain and Flight Attendant reassured me it was okay, that I had made it. Honestly, I think I had only three minutes after getting off the previous flight. After your crew talked to me for a minute, and I knew we definitely were going to get to Dickinson, I started crying tears of joy! Not knowing our history, I am sure some people thought I was nuts, but your crew was so gracious.
Once we boarded the flight to Dickinson and were in the air, Dana George started getting refreshments. She was so kind, and my daughter and son joked with her. My son even said, “Ms. George treated me like a king.” Their kindness meant so much to us. It has been a rough year, and they literally brought a miracle to our family. We were able to be together!
My family was desperately in need of kindness and we received it from your crew.
When we arrived, the Captain generously gave a tour of the aircraft to my kids. They loved it! He was such a fun guy! Thank you for these incredible people. Their kindness meant so much to my little family. I will forever remember this crew. It really was a Christmas miracle!
Thank you so much for this amazing experience.