Prior to his career as a Trans States A & P mechanic, Mike Russell was an Emergency Medical Technician (EMT) in New York City for over two decades. Mike’s job at Trans States comes with American Airlines travel benefits, which he recently used to fly to Kingston, Jamaica to visit family. Little did he know that during the trip, he would need to put his EMT training to work to help save a life in midair.
During the first leg of his trip, a flight from St. Louis to Miami, a passenger began experiencing shortness of breath, as well as other symptoms of a potentially serious medical condition. When a flight attendant asked if any of the passengers had medical training, Mike and a doctor on board jumped into action. Mike assisted the doctor in caring for the passenger until the flight could divert to Atlanta and the passenger could receive medical attention on the ground.
American Airlines was very impressed with Mike’s selfless actions, and sent him the below note of appreciation, as well as a voucher for future travel.
Dear Mr. Russell:
Please accept our company’s formal “Thank You” for the assistance you provided aboard your recent flight. We are all grateful that you were on board and freely offered your medical expertise when it was needed most. Without a doubt, you greatly improved a difficult situation.
As an expression of our appreciation for volunteering your time and experience, we’ve made arrangements for an eVoucher for you to use toward the purchase of a ticket to travel with us. I realize your offer of assistance was not motivated by any potential reward. Nevertheless, we wanted you to know how much your efforts were appreciated.
Whether it’s in our hangar or in the air, Mike can always be counted on to put others first. We’re proud that he’s part of our team.