The ballots have been cast, the votes have been tallied, and the winners of our fourth quarter 2015 Above & Beyond contest are now official. This quarterly contest recognizes team members who go beyond what their job requires of them to provide exemplary service to our passengers. As always, we’re blown away by the kind and caring individuals who call Trans States home.
Ischell Laxon was the winner from our Inflight team. She received so many customer compliments this quarter that we had trouble deciding on one to highlight. We finally settled on one from a professional musician, who told us how Ischell went above and beyond to ensure the safety of his orchestra’s instruments during a flight.
Captain Cody Moser and Captain Thomas Ryba took the award in the Team/Flight Crew category. Captain Moser and Captain Ryba won for the extraordinary way that they worked together to get a grieving passenger and her family on a flight to Houston after the unexpected death of her son.
The Maintenance award this quarter goes to mechanic Josh Varacalli, who finished his shift and then flew across the country so that he could spend his day off fixing a broken aircraft. Josh was able to troubleshoot and fix the plane within just a few hours of arriving. Of Josh, the co-worker who nominated him said, “His dedication to the company is truly above and beyond, and he deserves this award if anyone does.”
Our award winner in the Corporate/Station Employee category was Karen Hatlelid, the STL Station Manager. Karen frequently goes out of her way to provide special goodies in the crew room, and recently treated STL flight crews and maintenance employees to grilled cheese and fried egg sandwiches. The crew member who nominated Karen told us that she always has a big smile on her face and a positive attitude!
Our final fourth quarter award recipient is pilot Joshua Cobaugh, who was nominated by a flight attendant who has flown a number of trips with him. She told us, “I’ve never come across a pilot quite like Josh! He has an amazingly work ethic and provides astonishing customer service to his fellow employees, as well as to the passengers.”
Whenever a flight attendant has a bag that won’t fit in the overhead bin, Josh always offers to carry it back to the jetbridge so the passengers don’t have to. If there are no ramp employees to take them, he personally carries them to the back of the plane. If an airport is short staffed during a late night arrival, Josh is quick to help with the wheelchairs, strollers and valet checked bags. Josh also prioritizes passenger comfort—one cold morning while waiting on air stairs, he used his own bag as a step so that he could warm up the aircraft and ensure that it was at a comfortable temperature by the time the passengers boarded.
Josh’s commitment to his co-workers is also frequently on display. After a flight, Josh can be found helping the flight attendants cross seat belts, clean out seat back pockets, and even re-stocking the galley.
What an awesome group of employees! Each winner will receive a $50 Visa gift card for representing the airline in such an exemplary manner. These individuals are truly representative of the Above & Beyond spirit!
That’s officially a wrap on Above & Beyond for 2015. But stay tuned—the first quarter 2016 contest is already under way, and we’ll share some of the best submissions that we receive here.
Congratulations to the fourth quarter winners!