Our Inflight team is very focused on the customer experience and works hard to provide a “Wow” experience for our customers on each and every flight. Last month we told you about Flight Attendant Ischell Laxton, who despite being a relatively new flight attendant, has been generating a seemingly endless number of rave reviews from our passengers. The accolades for Ischell continue to pour in, and we wanted to share one of our recent favorites:
I am a United employee with 40 years of seniority and I had to take the time to compliment Ischell Laxton, the Flight Attendant that was on my flight 3362-27 HSV-DEN. In all my years of flying I have never experienced a more pleasant, accommodating, helpful and generous crew member.
From the time we took off to the time we landed, she was all about the customer. This 50 seat airplane on a 2 1/2 hour flight had no WiFi, no video, no meals, and was pretty full (39 out of 50), but the time went by quickly because of her. Her announcements, safety demo, exit briefing, beverage service, follow up, cabin readiness, as well as anything else she could do, was delivered professionally and with a caring smile. She obviously was by herself on this aircraft, but worked hard, and it was noticed by myself and others. Believe it or not, a local Denver talk show host was on the flight and I heard him mention the flight on his radio show Saturday morning (his name is Ken Moon, on Denver station KHOW AM630). This is an example of how good Customer Service (as well as bad) has a ripple effect.
Sincerely, James M
Ischell is a great example of how hard our Inflight team works to deliver a “Wow” experience for our passengers!