Trans States flight attendant Ischell Laxton has only been with the company since June, but she is already making a big impression on our passengers. In the past few weeks alone, management has received no fewer than nine emails from passengers recounting the extraordinary service they received from Ischell. We received the following note from a professional musician who was grateful for the consideration Ischell showed him and other members of his chamber orchestra when they were traveling with their instruments:
Today I flew from STL to LGA and wanted to share my thanks for the wonderful service I received from Ischell Laxton. I’m a professional violinist that frequently travels for work. I often dread flying because not all flight attendants and security personnel are empathetic to musicians carrying on expensive antique instruments.
Today I was traveling with ten other colleagues from my chamber orchestra, Alarm Will Sound, many of whom had instruments. Ischell was an exception to the uninformed agents I’ve experienced in the past. She was extremely courteous and went out of her way to make sure that all of our instruments had a spot in the overhead compartment. I can say, without a doubt, that if more flight attendants were up to par with Ischell, musicians traveling in North America would feel much better about flying with fragile instruments.
I just wanted to express my deep gratitude. It really made an impression on me and I won’t soon forget it.
Some of the other comments we received from passengers ranged from, “She nearly made the delay worthwhile, if that’s possible,” to “Always smiling, she turned the entire cabin into first class!”
Our Inflight department is committed to wowing every customer on every flight, and Ischell clearly personifies that commitment.
Way to go, Ischell!