Thanks to IAD Flight Attendant Yewande Martin for going above and beyond to give our passengers the best possible Inflight service! We received the below note from Debbie Fowler, Technical Publications Manager at the hangar, regarding a recent experience she had with Yewande on a delayed flight.
Recently I went on a trip to Dulles, Chicago and LaGuardia to check on the out-station manuals. I had the pleasure of having a very pleasant flight attendant with the name of Yewande. In watching her, you could tell she enjoyed her job and she knew it very well. Our flight had been delayed from STL-IAD several times, and she made everyone forget about that as she made each and every person feel great as they boarded. As she gave the emergency instructions, she was very thorough, but had fun with the customers. Then an overhead panel needed fixed so while the mechanic was working, she started singing and asked several passengers to sing with her, which some of them actually did. It was a great distraction from a delay. Yewande needs a giant pat on the back for a job well done.
Thanks for the training you are doing, as this young lady certainly is a great example of a great Trans States Airlines employee.
We love it when employees take the time to recognize each other for a job well done! Yewande will be entered in the 2nd Quarter Above & Beyond contest and is in the running to win a $50 Visa gift card. If Yewande wins, Debbie will win a $25 Visa gift card for nominating her!
There’s only one more week to submit your nominations for the second quarter Above & Beyond contest! Nominations may be submitted via the link on the employee website or the link here on the blog. Thanks to those of you who have already taken the time to tell us about the extraordinary things your co-workers do each and every day!