A big thanks to Justin James for providing excellent customer service during a delay. Here’s what a customer had to say:
I was the Chief Human Resources Officer of a major law firm for over 30 years and have done extensive traveling. Today I witnessed Justin James doing extraordinary service and was blown away. JJ took the time to learn everyone’s name and call us by name every time he spoke to us. He kept us informed of a delay and when we had to change planes due to a mechanical problem, he made sure everyone had everything and knew where to go. There was a young boy, maybe 10 or 11, and Justin learned is was his birthday. When we boarded the aircraft JJ bought donuts which he offered the boy for this birthday and then to the other passengers. He was enthusiastic when he explained the emergency procedures and went out of his way to make sure we were taken care of. His attitude and service was outstanding and he is an asset to United. I just wanted to take a moment to tell you about this exceptional employee.
Justin will be entered in the second quarter Above & Beyond contest and is in the running to win a $50 Visa gift card. Great job, Justin!