Earlier today on the employee call, COO Fred Oxley announced that the leadership team had selected flight attendant Justin James as the 2014 Employee of the Year. Way to go, Justin!
Justin was selected for this award due to the overwhelming amount of passenger feedback we received from customers in 2014 regarding his outstanding service. Over the course of the year, scarcely a month went by during which we did not receive multiple letters from passengers detailing their extraordinary experiences with Justin. Justin repeatedly impressed our passengers by addressing them by name during the beverage service and individually thanking them for flying Trans States. Several customers stated that the level of Inflight service they received from Justin they had only previously received when flying first class on mainline carriers.
Here’s a sampling of just a few of the customer comments we received regarding Justin during 2014:
“He used our names several times. It made me feel important and valued.”
“He greeted me by name during beverage service, shook my hand, and thanked me for being a Premier Gold and UA customer. Thought this was fantastic.”
“He is a treasure to your organization. Perhaps you can use him to coach others in what extraordinary service looks and feels like!”
We are proud that Justin is a member of our team and of the exemplary way in which he represents Trans States to our customers and mainline partners. As a token of our appreciation for his above and beyond service in 2014, Justin will receive a $500 Visa gift card.
Here’s to another great year, Justin!