One of our passengers recently took the time to tell us about a great experience she had with Flight Attendant Joan Findley. Here’s what she had to say:
“My husband and I just landed in OKC after a lengthy delay out of Houston due to weather. We actually boarded, left the gate, sat on the runway for a while, returned to the gate, deplaned, boarded again and eventually departed IAH and arrived in OKC. We were delayed 4 hours due to weather.
Throughout our delay, our FA, Joan (I do not know her last name) was fabulous. I did write her a quick note of thanks on the back of my business card but wanted to share with you as well. Her communication and positive attitude throughout was impressive. It was clear she loves her job and wants to represent United well through Trans State.
I am on my way, running late, to a rehearsal dinner for a family wedding tomorrow. Before I get involved with family, I wanted to take a minute to let you know about Joan. Impressive!”
Thanks for going the extra mile, Joan!